Terms of Service

Welcome to Rocket Launch Studio, LLC ("Agency", "we", "our"). By accessing www.rocketlaunchstudio.com, purchasing products, or engaging our creative services, you ("Client", "you") agree to these Terms. Our work is governed by this agreement plus any signed Statement of Work (SOW), proposal, or order that describes your project.. If there is a conflict, the SOW controls project-specific scope, fees, and dates; these Terms control liability, indemnification, intellectual property, and dispute resolution.

Fees, deposits, and payment schedules are defined in your SOW, proposal, or invoice. Unless stated otherwise in writing, a non-refundable deposit may be required to reserve production dates. All amounts are quoted in U.S. dollars.

• Payment: Invoices are due Net 15 (15 days from the invoice date) unless otherwise noted in your SOW.
• Late Fees: Past-due amounts accrue late charges at a rate of 1.5% per month (18% per annum), beginning the day immediately following the due date.
• Expenses: Approved out-of-pocket expenses are billed at cost plus a standard 20% administrative markup to cover processing and liability.

We reserve exclusive time for your project, often turning away other work. Therefore, the following policies apply:

• Rescheduling: You may reschedule a production date once with written notice. Rescheduling with 14+ days' notice incurs no fee. Rescheduling within 8-13 days incurs a 15% fee, 3-7 days incurs a 30% fee, and under 72 hours incurs a 50% fee based on the Creative Fee.
• Force Majeure: Neither party is liable for delay or failure to perform caused by events beyond reasonable control (including weather, illness, equipment failure, labor disputes, or venue restrictions). Affected dates will be rescheduled in good faith when practicable.
• Cancellations: Full cancellations incur fees based on notice: 100% of the Creative Fee (0-48 hours), 75% (48 hours-5 days), 50% (6-10 days), and 30% (10+ days).

• Consolidated Feedback: All revision feedback must be provided in a single, consolidated written format per round.
• Overage: Work beyond the included revision rounds defined in your SOW is billed at our standard hourly rate of $75 per hour.
• Scope Creep: If cumulative minor changes require more than 4 hours of additional work, we reserve the right to require a formal Change Order.

• Licensing: Client is granted a perpetual, non-exclusive, worldwide license to display the Final Deliverables only upon full payment of all fees. Use prior to full payment constitutes copyright infringement.
• Ownership: Agency retains all right, title, and interest in Raw Footage, Unedited Images, and Project Files.
• Archives: We retain project files for 12 months following Final Delivery. Retrieval requests after this period incur a minimum $250 Archive Retrieval Fee.

• Timeliness: Time is of the essence. Any time lost due to a Client's late arrival to a session will be deducted from the allotted time without refund. Clients have 5 business days to provide feedback on deliverables; failure to object constitutes acceptance.
• Artistic Control: We will produce work consistent with our current portfolio. Agency retains final say regarding aesthetic judgment, and disagreement with that judgment is not valid grounds for a refund.

Disclaimer: Services and deliverables are provided "as is" and "as available." Agency disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Agency does not guarantee specific business results, audience growth, or third-party platform performance.

Limitation of Liability: To the fullest extent permitted by law, Agency's total liability for any claim arising out of or relating to these Terms or the services shall not exceed the greater of (a) amounts you paid Agency for the specific project giving rise to the claim during the twelve (12) months before the event, or (b) one hundred U.S. dollars ($100). Agency is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

This agreement is governed by the laws of the State of Georgia, without regard to conflict-of-law rules. For disputes other than collection of undisputed amounts owed, the parties will first attempt good-faith mediation in Gwinnett County, Georgia. If mediation fails, jurisdiction falls exclusively to the Superior or State Courts of Gwinnett County.

The Site and our communication channels are for legitimate business inquiries and client collaboration only. We may suspend or refuse service to anyone who misuses them. You agree not to:

• Harass, stalk, threaten, or otherwise violate the legal rights of Rocket Launch Studio, its owners, employees, contractors, or clients.
• Transmit any false, defamatory, malicious, or disparaging information.
• Use automated tools, bots, or scraping to access the Site or harvest contact information without permission.Violate applicable law or infringe intellectual property, publicity, or privacy rights of Rocket Launch Studio or any third party.

You agree to defend, indemnify, and hold harmless Rocket Launch Studio, LLC and its owners, employees, and contractors from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) content, assets, or instructions you provide; (b) your use of deliverables beyond the license granted; (c) your breach of these Terms or applicable law; or (d) disputes between you and your clients, talent, or vendors, except to the extent caused by Agency's gross negligence or willful misconduct.

We may update these Terms by posting a revised version with a new "Last Updated" date. Material changes apply prospectively. Continued use of the Site or services after changes constitutes acceptance. Questions: info@rocketlaunchstudio.com. Rocket Launch Studio, LLC, Georgia, USA.