Crew Console Privacy Policy

Rocket Launch Studio, LLC ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the CrewConsole mobile application (the "App").

We collect information that you directly provide to us, as well as technical data automatically generated when you use the App to support production workflows, communication, and team management.

We use the information we collect about you or that you provide to us to:

• Respond to inquiries and provide customer support.
• Provide, operate, and improve the Site and our services.
• Process bookings, proposals, contracts, invoices, and deliverables.
• Marketing (with choice): Send updates, newsletters, or promotional messages where permitted. You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.Protect the Site, our business, and others: detect fraud, abuse, unauthorized access, harassment, or violations of our Terms; enforce agreements; and comply with law.
• Notify you about changes to the Site, policies, or services that affect you.
• When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising. We may disclose information as follows:

• To Service Providers: Vendors that help us operate the Site and business (for example Cloudflare hosting, email and CRM tools, analytics, payment processors, and cloud storage), subject to contractual confidentiality and security obligations.
• For Legal and Security Reasons: When required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect rights, safety, and security, investigate fraud or abuse, or respond to government requests.

We use cookies and similar technologies for essential Site functions, preferences, analytics, and performance. You can control cookies through your browser settings; disabling cookies may limit certain features. Where required, we will obtain consent before placing non-essential cookies.

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. Please use strong passwords and protect your account credentials.

We retain personal information for as long as needed to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements. Client project materials may be retained per contract terms. When no longer needed, we delete or de-identify information where feasible.

Depending on where you live, you may have the right to request access, correction, deletion, or a copy of personal information we hold about you; to opt out of certain processing; and to appeal our response. California residents may have additional rights under the CCPA/CPRA, including knowing categories collected and requesting deletion (subject to exceptions). To exercise rights, email info@rocketlaunchstudio.com with enough detail for us to verify your request. We will respond within the time required by applicable law.

The Site is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe we received information from a child, contact us at info@rocketlaunchstudio.com and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when it was revised. Material changes will be posted on this page. Continued use of the Site after changes means you accept the updated policy.